Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Eligible for Return and Exchange
1、We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2、To start a return, you can contact us at fareastjewelry7@gmail.com. Items sent back to us without first requesting a return will not be accepted.
3、To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We want all returned items to be handled with care, as jewelry is fragile and delicate.
4、If you receive a damaged product upon delivery, please contact us within 3 days of receiving the goods for processing. We will provide you with return or exchange services, and the shipping costs incurred will be borne by us. If you contact us after more than 3 days, we will not handle returns or exchanges.
5、Description of return costs:
. If the return is due to the consumer's personal preference or other personal reasons, the return shipping cost will be borne by the consumer, depending on the courier company you choose.
. If you took advantage of the free shipping offer at the time of purchase, we will also deduct $10 for shipping, as we do have to pay the original shipping cost for each order.
. If a shipment is damaged, incorrect and determined to be due to our fault, the cost of return will be borne by us.
. If you return an item outside of the United States, United Kingdom, or the European Union, we will charge an additional restocking fee.
6、Custom-order or personalized items do not have a right to 30 days refund.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fareastjewelry7@gmail.com.
Contact Us
Please contact our Customer service at fareastjewelry7@gmail.com to get the return address.
For any further information, please don't hesitate to get in touch with us. Our customer service team is here to provide you with full support.
We greatly value your satisfaction, and FarEast Jewelry is committed to delivering high-quality products and exceptional customer service. Once again, thank you for your choice, and we look forward to continuing to provide you with beautiful jewelry while ensuring your shopping experience remains delightful.
